Support

We're here to help — customers and professionals alike.

Email us

We reply within 24 hours, in English or Spanish.

support@chalano.com

In-app support

In the app: menu → Support. Chatting with our team keeps your booking's full context attached.

Disputes & refunds

Every booking has a “Report a problem” button with photo evidence. Our team mediates between both sides.

You can also review the Privacy Policy and the Terms of Service.