Terms of Service
Last updated: July 16, 2026
1. What Chalano is
Chalano is a marketplace: it connects customers with independent home-service professionals. Professionals are not employees or agents of Chalano; each job is a direct agreement between customer and professional. Chalano provides the platform, payment tooling, and dispute mediation.
2. Accounts
You must be 18+ and provide accurate information. You are responsible for activity on your account. Professionals represent that submitted licenses and insurance are authentic and current; verification badges are automatically removed when a credential expires.
3. Bookings, pricing & payments
- Prices are agreed before work starts — an accepted quote, or an at-arrival adjustment approved by the customer. Once work begins the price is locked; additional charges require customer approval.
- Card payments and deposits are processed by Stripe. Cash and check are available when the professional accepts them, with in-app confirmation.
- Chalano takes no commission on what professionals earn. Chalano's revenue comes from optional subscriptions and features.
- Tips and gift credits are optional and go to the professional.
4. Cancellations & no-shows
- Each professional sets their express cancellation fee (up to $50) once en route, and the deposit percentage kept for late cancellation (<24h) on scheduled jobs. Both are shown before you book.
- If a customer isn't home, the professional may document it (doorstep photo + GPS) and no-show policies apply. If a professional doesn't show, the customer may reschedule, find another pro, or cancel at no cost.
5. Conduct
Prohibited: fraud, harassment, discrimination, illegal work, taking payments off-platform to dodge protections, and review manipulation. Violations may lead to warnings, holds on disputed payouts, or account termination.
6. Disputes
We provide an evidence-based dispute channel (photos, chat) with mediation. Refunds may be requested up to 180 days after payment depending on the case. Chalano decides in good faith on the available evidence; users keep their legal rights.
7. Liability
The service is provided "as is." To the extent permitted by law, Chalano is not liable for indirect damages or the workmanship of independent professionals; our total liability is limited to amounts paid to Chalano in the prior 12 months. Nothing limits liability that cannot lawfully be limited.
8. Termination & changes
You may delete your account at any time (instructions). We may suspend accounts that violate these terms. Material changes will be posted here.